Policies Overview

Studio Policies

Clear guidelines to keep every House of Pilates session seamless, respectful, and enjoyable for our community.

Important

All prices mentioned on the website are exclusive of 5% taxes.

Class Bookings

Clients can book available class slots covered by their active package. You may reschedule a confirmed class to another available date or time online, provided at least 2 hours’ notice is given before the original class starts and space is available in the new slot.

Cancellations

Group Classes

  • Cancellations must be made at least 2 hours in advance to avoid losing the session or incurring a late cancellation fee.
  • Late cancellations or no-shows will result in the loss of the class credit.

Private Sessions

  • Require a minimum of 2 hours’ notice for cancellation or rescheduling.
  • Sessions cancelled within 2 hours will be charged in full or count as used, unless due to an emergency and approved at the studio’s discretion.

Package Freeze/Pause Policy

  • Packages can be frozen once per cycle, for up to 3 weeks, provided that duration remains within the active package period.
  • A 15% freezing fee will apply.
  • All freeze requests are subject to studio approval.

Package Extensions

  • Extensions may be granted once per cycle in the event of illness, injury, or emergency, with valid documentation.
  • Requests must be made prior to the package expiry date.
  • While we strive to accommodate genuine cases, extensions cannot be guaranteed.

Refund Policy

  • No refunds will be provided for unused classes, missed sessions, or late cancellations.
  • Exceptions may be made for documented medical conditions or relocations, at the studio’s discretion.

Payment Method

We accept credit/debit cards, bank transfers, UPI payments (Google Pay, PayTM, PhonePe, etc.), and cash.

Class Packages

All packages and individual sessions must be paid in full at the time of purchase to confirm your booking.

Drop-in Classes

Payment must be made in advance to reserve your spot.